The Sisters of Mercy were founded by Irish woman Catherine McAuley in 1831, four years after she had established her first House of Mercy in Dublin.

This was a refuge for women and children living on the streets, offering them food, shelter and education. It was a response to human need at a time when the poor and dispossessed received little help.

The Sisters of Mercy came to New Zealand at the invitation of Maori women, requesting help for themselves and their families. Mother Cecilia Maher and her seven companions arrived in Auckland in 1850, and their first response included the health care of Maori and European settlers alike.

Today Mercy Parklands is committed to honouring the Treaty of Waitangi by addressing the health needs of Maori, as well as those of Auckland’s increasingly multicultural community.

Mercy Parklands is Catholic by inspiration and our core values reflect the healing ministry of Jesus. We provide aged care for those in greatest need, based on the vision of the Sisters of Mercy.

We recognise the spiritual needs of our residents and provide care for the whole person, body, mind and soul. Spirituality is therefore an integral part of the service we offer and those of all faiths are welcomed.

A pastoral care team is available to all residents and staff, and there are regular services in the chapel, both Catholic and of other denominations.

Quality of care

We are a provider of quality health care services, accredited by the New Zealand Council on Healthcare Standards.

Staff and management work in partnership with residents and their families to constantly improve quality and deliver care which is aligned to our mission and values.

We aim to ensure the service we provide is appropriate to the needs of our residents. Because of this, feedback is an important part of the process and there are regular residents’ meetings and satisfaction surveys.